Privacy Policy
Last Updated: 10 June 2025 | Effective Date: 10 June 2025
1. Introduction
Neurova ("we", "us", "our") is an online school for AI development, registered and operating in Bangkok, Thailand. We are the data controller for personal information collected in connection with our website and courses. This Privacy Policy explains what information we collect from visitors and learners, how we use it, and the rights you have over your data.
This policy applies to the website at neurovae.club and to all learner interactions with Neurova's courses and support services. If you have questions, please contact us at [email protected].
2. Data We Collect
2.1 Information You Provide
When you submit a contact form or enquire about a course, we collect:
- Your name
- Your email address
- Your phone number (if you choose to provide it)
- Any message content you include
2.2 Automatically Collected Data
When you visit the website, our servers and third-party services may collect standard technical information, including your IP address, browser type, pages visited, and approximate location. This is collected through server logs and, where consent is given, through analytics cookies.
2.3 Legal Basis for Processing
- Consent — for analytics and marketing cookies, where you have opted in
- Legitimate interest — for processing enquiry messages and responding to them
- Contract — for processing data necessary to deliver a course you have enrolled in
2.4 Data Retention
Contact enquiry data is retained for up to 24 months from the date of last contact. Course-related data is retained for the duration of the course plus 36 months. Analytics data follows the retention settings of the respective third-party service.
3. How We Use Your Data
- To respond to enquiries submitted through our contact form
- To manage course enrolment and deliver course materials
- To send course-related communications (feedback, milestone updates, support responses)
- To understand how the website is used and improve it accordingly
- To comply with legal obligations under Thai law
We do not sell personal data. We do not share personal data with third parties for their independent marketing purposes.
4. Third-Party Services
We may use the following types of third-party services:
- Analytics — to measure website traffic and usage (e.g. Google Analytics, with IP anonymisation enabled where applicable)
- Email delivery — to send course communications and support responses
- Hosting — our website and course platform are hosted on servers with appropriate security standards
These services have their own privacy policies. We take reasonable steps to ensure they process data appropriately, but we are not responsible for their independent data practices.
5. Data Protection Measures
- Data transmitted between your browser and our site uses HTTPS encryption
- Access to personal data within Neurova is limited to staff who need it to perform their role
- In the event of a data breach that poses risk to individuals, we will notify affected parties in line with Thailand's Personal Data Protection Act (PDPA) requirements
- We conduct periodic reviews of our data handling practices
6. Cookies
We use essential cookies for site functionality and, where consent is given, optional cookies for analytics and preferences. You can manage cookie preferences through the banner on our homepage or through the Cookie Policy page.
7. Your Rights
Under Thailand's Personal Data Protection Act (PDPA B.E. 2562), you have the following rights:
- Right of access — to request a copy of personal data we hold about you
- Right to rectification — to request correction of inaccurate data
- Right to erasure — to request deletion of your data, subject to legal or contractual obligations
- Right to data portability — to receive your data in a structured, machine-readable format
- Right to object — to object to processing based on legitimate interest
- Right to withdraw consent — to withdraw consent for cookie-based processing at any time
- Right to lodge a complaint — with the Personal Data Protection Committee of Thailand (PDPC)
To exercise any of these rights, email [email protected]. We will respond within 30 days.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting personal data.
9. Children's Privacy
Neurova's courses are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have collected data from a minor, please contact us and we will delete it promptly.
10. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services after an update constitutes acceptance of the revised policy.
11. Contact
Data Controller: Neurova
172 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand
Email: [email protected]
Phone: +66 2 706 4815